Feedback Genius vs FeedbackExpress

Feedback Genius Summary

Automate Buyer-Seller Messaging
Get feedback and reviews with automated emails
Take back your time and automate your Amazon Buyer-Seller messages. Feedback Genius is easy to use. In fact, most sellers are sending messages within an hour of signing up.

Enhance the Buying Experience
Reach buyers at the perfect moment
Increase the likelihood of getting feedback or a review by sending relevant messages to buyers at the right time. Feedback Genius sends emails based on tracking information from UPS, FedEx, USPS and more.

A Healthier Account
Know what buyers are saying about you as a seller
Your reputation is everything. Get notified whenever someone leaves you seller feedback. With Seller Feedback Notifications, you’ll know when to respond to feedback on Amazon.

Product Reviews & Feedback Notifications
Get notifications when a review or feedback has been left
Stop manually checking for product reviews and seller feedback. Get notified whenever someone has shared their opinion about you or your products.

FeedbackExpress Summary

Positive seller feedback and product reviews on tap
Amazon product review software places your feedback and product review requests on auto-pilot with professionally written messages, delivered to the
right customers, at the right time for the right products.

Timing is everything!
-Choose when your message will be triggered based on when an order is placed, dispatched or delivered—straight away or up to 10 weeks after the event.
-Choose a specific time of day to deliver messages or send at the same time an order was placed.

Filter messages according to:
-Fulfilment type (FBA or MFN)
-Item condition
-SKU or ASIN
-Shipping location

Protect your seller rating
-Exclude requests where the product delivery is late.

Ask for product reviews when positive feedback is left
-FeedbackExpress’ Amazon feedback tool can automatically thank customers for leaving positive feedback and ask for a product review at the same time—increasing your chances of getting a response.