Feedback Genius vs FeedbackExpress

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Feedback Genius

Automatic Emails for Amazon Sellers

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FeedbackExpress

FeedbackExpress makes it radically easy to improve your Amazon seller rating through powerfully effective, automated feedback requests, and a whole lot more!

Feedback Genius Summary

Automate Buyer-Seller Messaging
Get feedback and reviews with automated emails
Take back your time and automate your Amazon Buyer-Seller messages. Feedback Genius is easy to use. In fact, most sellers are sending messages within an hour of signing up.

Enhance the Buying Experience
Reach buyers at the perfect moment
Increase the likelihood of getting feedback or a review by sending relevant messages to buyers at the right time. Feedback Genius sends emails based on tracking information from UPS, FedEx, USPS and more.

A Healthier Account
Know what buyers are saying about you as a seller
Your reputation is everything. Get notified whenever someone leaves you seller feedback. With Seller Feedback Notifications, you’ll know when to respond to feedback on Amazon.

Product Reviews & Feedback Notifications
Get notifications when a review or feedback has been left
Stop manually checking for product reviews and seller feedback. Get notified whenever someone has shared their opinion about you or your products.

FeedbackExpress Summary

Positive seller feedback and product reviews on tap
Amazon product review software places your feedback and product review requests on auto-pilot with professionally written messages, delivered to the
right customers, at the right time for the right products.

Timing is everything!
-Choose when your message will be triggered based on when an order is placed, dispatched or delivered—straight away or up to 10 weeks after the event.
-Choose a specific time of day to deliver messages or send at the same time an order was placed.

Filter messages according to:
-Fulfilment type (FBA or MFN)
-Item condition
-SKU or ASIN
-Shipping location

Protect your seller rating
-Exclude requests where the product delivery is late.

Ask for product reviews when positive feedback is left
-FeedbackExpress’ Amazon feedback tool can automatically thank customers for leaving positive feedback and ask for a product review at the same time—increasing your chances of getting a response.

Features

Feature Feedback Genius FeedbackExpress
Email Analytics
Feedback Management
Automated Feedback Solicitation
Feedback Alerts
Manage Reviews
A/B Testing
Blacklist Buyers
Email Filter
Reputation Management
Request Amazon Product Reviews
Email Template
Email Automation
Email Filter
Feedback Management
Automated Feedback Solicitation
Feedback Alerts
Request Amazon Product Reviews
Negative Review Alerts
Manage Reviews

Pricing

Feedback Genius
Starting Price $20/m USD
Free Trial Available
FeedbackExpress
Starting Price £14.95/m GBP
Free Trial Available

Reviews

Due to the importance of feedback, we got into the habit of turning to FeedBackGenius first thing in the morning and addressing issues on priority.

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Tom Buckland

Amazon SEO Consultant

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While there are certain things I’d like to see improved, bottom line, it makes sending out follow up email sequences very easy.

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Kinley McFadden

Smart Business Trends

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Feedback Genius helps me keep my 100% positive feedback score, and it also helps me fight off the occasional negative feedback that I receive as an FBA seller.

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Stephen Smotherman

Full-Time FBA

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If you’re just starting out you might go for Feedback Express and get a few more emails for your money.

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Elsie Mae Brown

ElsieMayBrown.com

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With this effective way of automatizing the feedback requests, you will be a whole lot more productive than before.

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Jordi Ordóñez

Jordiob.com

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Feedback Express have great customer service, which is the single reason I have always resisted trying any alternative.

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Tafhim Kiani

Web Retailer

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