Feedback Genius vs MerchBee

Feedback Genius Summary

Automate Buyer-Seller Messaging
Get feedback and reviews with automated emails
Take back your time and automate your Amazon Buyer-Seller messages. Feedback Genius is easy to use. In fact, most sellers are sending messages within an hour of signing up.

Enhance the Buying Experience
Reach buyers at the perfect moment
Increase the likelihood of getting feedback or a review by sending relevant messages to buyers at the right time. Feedback Genius sends emails based on tracking information from UPS, FedEx, USPS and more.

A Healthier Account
Know what buyers are saying about you as a seller
Your reputation is everything. Get notified whenever someone leaves you seller feedback. With Seller Feedback Notifications, you’ll know when to respond to feedback on Amazon.

Product Reviews & Feedback Notifications
Get notifications when a review or feedback has been left
Stop manually checking for product reviews and seller feedback. Get notified whenever someone has shared their opinion about you or your products.

MerchBee Summary

100% Amazon Compliant
Message your customers with absolute confidence knowing that MerchBee is a trusted platform that strictly adheres to Amazon’s terms of service.

Design Beautiful Emails
Plain text emails? Check. Attachments? Check. Images? Check. Rich HTML layouts? Check. Our tool for creating autoresponders is only limited by your imagination.

Feedback Monitoring
MerchBee monitors negative feedback and will instantly alert you via SMS or email. Our streamlined tools ensure swift resolution with both the customer and Amazon.

Automatic Blacklisting
Set up filters that automatically stop messages from being sent to customers that have left poor seller feedback or that have chosen to unsubscribe.

Unlimited Marketplaces
Connect with your customers from around the world and manage autoresponders for amazon.com, .ca, .mx, .uk, .de, .it, .fr, and .es in one place, at no additional cost.

Filters That Convert
Target specific orders with autoresponders using our robust filtering criteria that includes fulfillment channel, ASIN, price paid for the product, and so much more.

Target Loyal Customers
Reward customers with special messages and promotions for their 2nd, 3rd, 4th, and 5th purchases to encourage brand loyalty and increase product reviews.

Full Schedule Control
Schedule emails to reach your customers when you want. Today? Tomorrow? After an order has shipped? After an order was delivered? We empower you to decide.