Feedback Genius vs MerchBee

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Feedback Genius

Automatic Emails for Amazon Sellers

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MerchBee

Creating autoresponder campaigns for your entire product portfolio is easy, and MerchBee gives you complete control over scheduling and design to truly engage your customers.

Feedback Genius Summary

Automate Buyer-Seller Messaging
Get feedback and reviews with automated emails
Take back your time and automate your Amazon Buyer-Seller messages. Feedback Genius is easy to use. In fact, most sellers are sending messages within an hour of signing up.

Enhance the Buying Experience
Reach buyers at the perfect moment
Increase the likelihood of getting feedback or a review by sending relevant messages to buyers at the right time. Feedback Genius sends emails based on tracking information from UPS, FedEx, USPS and more.

A Healthier Account
Know what buyers are saying about you as a seller
Your reputation is everything. Get notified whenever someone leaves you seller feedback. With Seller Feedback Notifications, you’ll know when to respond to feedback on Amazon.

Product Reviews & Feedback Notifications
Get notifications when a review or feedback has been left
Stop manually checking for product reviews and seller feedback. Get notified whenever someone has shared their opinion about you or your products.

MerchBee Summary

100% Amazon Compliant
Message your customers with absolute confidence knowing that MerchBee is a trusted platform that strictly adheres to Amazon’s terms of service.

Design Beautiful Emails
Plain text emails? Check. Attachments? Check. Images? Check. Rich HTML layouts? Check. Our tool for creating autoresponders is only limited by your imagination.

Feedback Monitoring
MerchBee monitors negative feedback and will instantly alert you via SMS or email. Our streamlined tools ensure swift resolution with both the customer and Amazon.

Automatic Blacklisting
Set up filters that automatically stop messages from being sent to customers that have left poor seller feedback or that have chosen to unsubscribe.

Unlimited Marketplaces
Connect with your customers from around the world and manage autoresponders for amazon.com, .ca, .mx, .uk, .de, .it, .fr, and .es in one place, at no additional cost.

Filters That Convert
Target specific orders with autoresponders using our robust filtering criteria that includes fulfillment channel, ASIN, price paid for the product, and so much more.

Target Loyal Customers
Reward customers with special messages and promotions for their 2nd, 3rd, 4th, and 5th purchases to encourage brand loyalty and increase product reviews.

Full Schedule Control
Schedule emails to reach your customers when you want. Today? Tomorrow? After an order has shipped? After an order was delivered? We empower you to decide.

Features

Feature Feedback Genius MerchBee
Email Analytics
Feedback Management
Automated Feedback Solicitation
Feedback Alerts
Manage Reviews
A/B Testing
Blacklist Buyers
Email Filter
Reputation Management
Request Amazon Product Reviews
Feedback Management
Automated Feedback Solicitation
Feedback Alerts
Email Template
Email Automation
Email Filter
Custom Email Designer
Email Analytics

Pricing

Feedback Genius
Starting Price $20/m USD
Free Trial Available
MerchBee
Starting Price $30/m USD
Free Trial Available

Reviews

Due to the importance of feedback, we got into the habit of turning to FeedBackGenius first thing in the morning and addressing issues on priority.

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Tom Buckland

Amazon SEO Consultant

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While there are certain things I’d like to see improved, bottom line, it makes sending out follow up email sequences very easy.

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Kinley McFadden

Smart Business Trends

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Feedback Genius helps me keep my 100% positive feedback score, and it also helps me fight off the occasional negative feedback that I receive as an FBA seller.

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Stephen Smotherman

Full-Time FBA

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It is enough for what it does but there are better options overall.

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Mallory Davis

Web Retailer

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One fun feature is blacklisting your customers from any future emails from you, if they left a 1-2 star feedback.

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Paulina Masson

Shopkeeper

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One of the things that I really appreciate about what MerchBee is doing is they're making it easier for you to be a smart marketer if you're on Amazon.

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Ryan Daniel Moran

Freedom Fast Lane

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