FeedbackFive vs FeedbackExpress

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FeedbackFive

Developed by eComEngine, LLC, FeedbackFive gives Amazon sellers the power to proactively manage their feedback scores.

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FeedbackExpress

FeedbackExpress makes it radically easy to improve your Amazon seller rating through powerfully effective, automated feedback requests, and a whole lot more!

FeedbackFive Summary

Automate Your Feedback Solicitation
Within seconds after signing up, your FeedbackFive account goes to work and automatically solicits feedback from customers. Based on your preferences, you can tell FeedbackFive how often and for which products to solicit Amazon feedback. Set it once, and watch the feedback roll in.

Ask at the Right Time, Every Time
Getting your customers to leave feedback on Amazon is a breeze, thanks to FeedbackFive’s automatic solicitation and timing rules. Customize your timing preferences so that customers receive emails at the time when they are most likely to open the message, click through, and leave feedback.

Request Amazon Product Reviews
In addition to seller feedback, FeedbackFive allows merchants to request Amazon product reviews. Sellers can build custom solicitation rules using our Email Campaign feature to tailor subject lines and messaging for each of their products.

Convert Feedback into New Revenue
The sellers with the most positive feedback tend to do the best on Amazon. Take control of your online reputation and reap the rewards of greater bottom line performance. Win the buy box more often and beat your competitors by maintaining a stellar Amazon seller rating.

FeedbackExpress Summary

Positive seller feedback and product reviews on tap
Amazon product review software places your feedback and product review requests on auto-pilot with professionally written messages, delivered to the
right customers, at the right time for the right products.

Timing is everything!
-Choose when your message will be triggered based on when an order is placed, dispatched or delivered—straight away or up to 10 weeks after the event.
-Choose a specific time of day to deliver messages or send at the same time an order was placed.

Filter messages according to:
-Fulfilment type (FBA or MFN)
-Item condition
-SKU or ASIN
-Shipping location

Protect your seller rating
-Exclude requests where the product delivery is late.

Ask for product reviews when positive feedback is left
-FeedbackExpress’ Amazon feedback tool can automatically thank customers for leaving positive feedback and ask for a product review at the same time—increasing your chances of getting a response.

Features

Feature FeedbackFive FeedbackExpress
Campaign Manager
Feedback Alerts
Negative Review Alerts
Custom Email Designer
Reputation Management
Feedback Management
Email Analytics
Request Amazon Product Reviews
Automated Feedback Solicitation
Manage Reviews
A/B Testing
Blacklist Buyers
Email Filter
Email Template
Email Automation
Email Filter
Feedback Management
Automated Feedback Solicitation
Feedback Alerts
Request Amazon Product Reviews
Negative Review Alerts
Manage Reviews

Pricing

FeedbackFive
Starting Price $9.99/m USD
Free Trial Available
FeedbackExpress
Starting Price £14.95/m GBP
Free Trial Available

Reviews

On the surface, FeedbackFive looks like it does a similar job to other feedback tracking tools out there, but it has a secret weapon up its sleeve.

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Tom Buckland

Amazon SEO Consultant

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With Feedback Five you can very seriously grow and manage your email marketing as well as your feedback, helping you to grow your Amazon store.

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Amazon Seller Tools

AMZ Finder

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...FeedbackFive is nicely integrated with Amazon. He said it’s very easy to use, and it provides flexible options for customizing emails and follow ups.

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Alexandra Urrea

FitSmallBusiness

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If you’re just starting out you might go for Feedback Express and get a few more emails for your money.

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Elsie Mae Brown

ElsieMayBrown.com

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With this effective way of automatizing the feedback requests, you will be a whole lot more productive than before.

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Jordi Ordóñez

Jordiob.com

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Feedback Express have great customer service, which is the single reason I have always resisted trying any alternative.

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Tafhim Kiani

Web Retailer

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