FeedbackFive vs MerchBee

Logo of FeedbackFive

FeedbackFive

Developed by eComEngine, LLC, FeedbackFive gives Amazon sellers the power to proactively manage their feedback scores.

Logo of MerchBee

MerchBee

Creating autoresponder campaigns for your entire product portfolio is easy, and MerchBee gives you complete control over scheduling and design to truly engage your customers.

FeedbackFive Summary

Automate Your Feedback Solicitation
Within seconds after signing up, your FeedbackFive account goes to work and automatically solicits feedback from customers. Based on your preferences, you can tell FeedbackFive how often and for which products to solicit Amazon feedback. Set it once, and watch the feedback roll in.

Ask at the Right Time, Every Time
Getting your customers to leave feedback on Amazon is a breeze, thanks to FeedbackFive’s automatic solicitation and timing rules. Customize your timing preferences so that customers receive emails at the time when they are most likely to open the message, click through, and leave feedback.

Request Amazon Product Reviews
In addition to seller feedback, FeedbackFive allows merchants to request Amazon product reviews. Sellers can build custom solicitation rules using our Email Campaign feature to tailor subject lines and messaging for each of their products.

Convert Feedback into New Revenue
The sellers with the most positive feedback tend to do the best on Amazon. Take control of your online reputation and reap the rewards of greater bottom line performance. Win the buy box more often and beat your competitors by maintaining a stellar Amazon seller rating.

MerchBee Summary

100% Amazon Compliant
Message your customers with absolute confidence knowing that MerchBee is a trusted platform that strictly adheres to Amazon’s terms of service.

Design Beautiful Emails
Plain text emails? Check. Attachments? Check. Images? Check. Rich HTML layouts? Check. Our tool for creating autoresponders is only limited by your imagination.

Feedback Monitoring
MerchBee monitors negative feedback and will instantly alert you via SMS or email. Our streamlined tools ensure swift resolution with both the customer and Amazon.

Automatic Blacklisting
Set up filters that automatically stop messages from being sent to customers that have left poor seller feedback or that have chosen to unsubscribe.

Unlimited Marketplaces
Connect with your customers from around the world and manage autoresponders for amazon.com, .ca, .mx, .uk, .de, .it, .fr, and .es in one place, at no additional cost.

Filters That Convert
Target specific orders with autoresponders using our robust filtering criteria that includes fulfillment channel, ASIN, price paid for the product, and so much more.

Target Loyal Customers
Reward customers with special messages and promotions for their 2nd, 3rd, 4th, and 5th purchases to encourage brand loyalty and increase product reviews.

Full Schedule Control
Schedule emails to reach your customers when you want. Today? Tomorrow? After an order has shipped? After an order was delivered? We empower you to decide.

Features

Feature FeedbackFive MerchBee
Campaign Manager
Feedback Alerts
Negative Review Alerts
Custom Email Designer
Reputation Management
Feedback Management
Email Analytics
Request Amazon Product Reviews
Automated Feedback Solicitation
Manage Reviews
A/B Testing
Blacklist Buyers
Email Filter
Feedback Management
Automated Feedback Solicitation
Feedback Alerts
Email Template
Email Automation
Email Filter
Custom Email Designer
Email Analytics

Pricing

FeedbackFive
Starting Price $9.99/m USD
Free Trial Available
MerchBee
Starting Price $30/m USD
Free Trial Available

Reviews

On the surface, FeedbackFive looks like it does a similar job to other feedback tracking tools out there, but it has a secret weapon up its sleeve.

Read More

Tom Buckland

Amazon SEO Consultant

Image of Tom Buckland

With Feedback Five you can very seriously grow and manage your email marketing as well as your feedback, helping you to grow your Amazon store.

Read More

Amazon Seller Tools

AMZ Finder

Image of Amazon Seller Tools

...FeedbackFive is nicely integrated with Amazon. He said it’s very easy to use, and it provides flexible options for customizing emails and follow ups.

Read More

Alexandra Urrea

FitSmallBusiness

Image of Alexandra Urrea

It is enough for what it does but there are better options overall.

Read More

Mallory Davis

Web Retailer

Image of Mallory Davis

One fun feature is blacklisting your customers from any future emails from you, if they left a 1-2 star feedback.

Read More

Paulina Masson

Shopkeeper

Image of Paulina Masson

One of the things that I really appreciate about what MerchBee is doing is they're making it easier for you to be a smart marketer if you're on Amazon.

Read More

Ryan Daniel Moran

Freedom Fast Lane

Image of Ryan Daniel Moran